The subsequent benefits delivered by AI and chatbots are undeniable with an almost instant ROI on your investment. These chatbots can do everything that a human executive does and of course so much more.Īt the end of the day, it’s all about the money for any business. The future of customer service has a clear winner. An automated Chatbot can fix problems quickly and learn without constant assistance. Therefore, live chatbots are securing a leading position in terms of customer experience. Businesses have realized that merely having a live chat feature isn’t enough, instead leveraging that feature to improve customer satisfaction rates is the real challenge. Cost to the company has skyrocketed in the hope to engage customers, increase ROI, manage finances and allow ease of use. This has forced all businesses to increase budgets for customer service teams to thrive in today’s cutthroat competition. Customers expectations from live chats are extremely high accompanied by little to no patience. While the idea seems exciting, most worry about not having coding skills to make this possible and think about how it affects their business while switching to a different platform.Īccording to Gartner, customers will manage 85% of their relationship with the enterprise without interacting with a human by 2020.Īrtificial Intelligence is the future and there are no two ways about it. SmatBot, the AI-driven bot can simulate human behaviour and automate your tasks without a real human being present. You don’t need an entire team of people to make this happen – just one chatbot. This reinvention process of the future simplifies the concept of live chat rather than complicating it.Ī live chatbot gains its reputation of being the best live chat tool due to its advantageous features. What was once human-to-human has transformed into a human-to-bot communication (i.e., live chatbot) which translates to a ‘no human intervention’ on live website chats. Times are changing and live chat can do much better in terms of relying less on human interaction and more on chatbots now. ![]() While live chat is still widespread, there is a mismatch in customers expectations and chat delivery. It provides immediate support and information to customers who require it. Live chat a.k.a live help is a web-based application that enables enterprises to communicate with their visitors directly in real-time. What Is Live Chat and the Need to Re-invent It? Most of the credit can be attributed to the human touch approach that makes it personalized to provide an omnichannel experience. Is your business suffering due to poor customer support and slow response time? Maybe a live chatbot is the answer to your problems.Ī live chat is the most preferred engagement platform that is leveraged to enhance the customer experience for a company.
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